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Frequently asked questions

How long is the warranty?


All SuperSolid panels are covered by our premium 3 year warranty with a 14 day onsite to ensure your experience is fuss free. In order to enjoy our onsite warranty, please ensure to pack your SuperSolid monitor in its original SuperSolid packaging, as well as all included accessories (HDMI/DP cables, power cable, AC adapter, stand, screws etc.), so that our delivery team can easily make the exchange at your door!




Are SuperSolid monitors compatible with NVIDIA G-Sync?


First off, the SuperSolid X270 and R270 are AMD FreeSync compatible. Next, NVIDIA has recently enabled G-Sync on some monitors with Variable Refresh Rate features. We're pleased to announce that both the SuperSolid X270 and R270 fall within the category of monitors that are compatible with G-Sync! This means that both NVIDIA and AMD graphics cards users will now be able to take advantage of G-Sync and FreeSync respectively to alleviate screen-tearing. To learn more about screen tearing and how to enable G-Sync on your SuperSolid monitor, check out this article that we've written.




Warranty Information


SuperSolid warrants its Product(s) to be free from defects in materials or workmanship under normal use during the warranty period, and will at it sole option, repair or replace the product with a similar Product. Replacement product or parts may include new, remanufactured or refurbished parts or components. Faults resulting from incorrect software installation, including driver or third party application, or abnormal operation or phenomena as a result from the use of third party application is not considered as Product defect. Warranty automatically becomes void if the product is considered as Out of Warranty (OOW) condition. Warranty applies only to the first Customer of the Product, and is only valid in Singapore.




Where is SuperSolid from?


SuperSolid is a 100% homegrown Singaporean startup.




Do you have a physical store?


Yes we do! For the moment we are exclusively selling our monitors through our trusted partner, Dreamcore. If you want to see and experience our awesome monitors in the flesh, we have them on display at the Dreamcore Showroom. The address is 11 Lorong 21A Geylang #04-00 S(388429). You can also give us a call at +65 6816 0648 to learn more about the monitors. See you soon!





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© 2018 SUPERSOLID

THE WHY OF SUPERSOLID

SuperSolid was founded on the vision of making the best in tech accessible to everyone, without breaking the bank. We constantly redefine the markets we enter by placing our customers first, providing exceptional value and innovation.

SuperSolid is a 100% home grown local Singaporean company.

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