What is the SUPERSOLID Panel Pixel Policy?
What are dead pixels?
Each Pixel is made up of a red, green and blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen.
There are generally two types of sub-pixel defects, namely bright and dark sub-pixel defects. A sub-pixel defect is also referred to as a dot defect.
Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.
Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.
SuperSolid Monitors Pixel Policy
X270, R270, R270i, XG340R:
3 Years Parts and Labour
14 days onsite
Eligibility for RMA:
3 Bright Pixels or 5 Dark Pixels or a total of 5 pixel defects (3 / 5 / 5)
We do not cover:
Our warranty doesn't cover damage caused by accidents and misuse (e.g., spilled liquids, dropping or knocking etc,) but in the unlikely event that the unit fails due to defects in materials or manufacturing after a period of time, you can count on SuperSolid to repair and return your unit quickly and at no additional cost within the 3 year period.
Equipment under warranty will normally be repaired at no charge to the customer. If SuperSolid determines that the repair or service was made necessary by accident, misuse, abuse, neglect, improper installation, modifications, fire, theft, acts of God, power failures, surges, spikes or electric short circuits, lightning or use outside the stated operating parameters of the product, then the RMA no longer applies and charges will be incurred by the customer, including any transport or delivery fees incurred.